Cancellation Policy

Pay-Per-Click Search Campaigns, Web Marketing and Other Related Services Cancellation Policy

OneCore Media allows for the cancellation of pay-per-click search campaigns, search engine optimization (SEO), lead generation, web consulting, live chat answering service and any other services provided by OneCore Media, under the following conditions:

• All cancellation requests must be submitted to your account representative at OneCore Media in writing. You may submit your cancellation requests by email, fax and/or direct mail.
• Your cancellation request will not be considered valid until you have received written confirmation from your accounts representative that we have received the request.
• For 12 month contracts, a cancellation request must be sent 30 days prior to the date on which OneCore Media is scheduled to charge you for the service that you wish to cancel, in order to establish your next scheduled charge date as the effective cancellation date.
• For 12 month contracts, a cancellation penalty will apply, equal to four months of the value of the contract.
• The client may opt to provide four months notice of cancellation, during which time OneCore Media will continue to provide the contracted services, and no cancellation penalty will be charged.
• For month-to-month contracts, a cancellation request must be sent in seven days prior to the date on which OneCore Media is scheduled to charge you for the service that you wish to cancel, in order to establish your next scheduled charge date as the effective cancellation date.
• For 12 month contracts for search engine optimization (SEO) services, a cancellation penalty will apply, equal to six months of the value of the contract.
• For search engine optimization (SEO) services, the client may opt to provide six months notice of cancellation, during which time OneCore Media will continue to provide SEO services, and no cancellation penalty will be charged.
• This policy will apply unless otherwise stated in the terms and conditions of the individual client agreement.